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Handling Overdue Invoices in Business Central: Inside the Finance vs. IT Decision Room

A real conversation revealing how businesses actually evaluate and decide on automated invoice reminder solutions
📅 January, 2026
⏱️ 4 min read
🏷️ Business Central, Finance, Invoice Management

Ever wondered what it takes to get both Finance and IT on board with handling overdue customer invoices differently? This isn’t a sales pitch—it’s the actual conversation between a Finance Manager, IT Manager, and EZPZ Payment Reminder. See how real concerns about customer relations, security, audit trails, and cost get addressed when evaluating automated overdue invoice reminder solutions for Microsoft Dynamics 365 Business Central

Watch the Conversation

Prefer watching over reading? See the entire conversation in video format below:

The Conversation

Most buying decisions don’t happen in isolation. They require alignment between Finance (who feels the pain of late payments) and IT (who maintains the systems). Here’s how that conversation actually unfolds when evaluating an overdue invoice reminder solution for Business Central.
EZPZ Payment Reminder
I’d like to propose a simple solution to improve your cash flow. We automate overdue invoice reminders directly inside Microsoft Dynamics 365 Business Central. No manual follow-ups, no Excel tracking, no missed reminders.
ICON EZ PZ
FM ICON
Finance Manager
Late payments are a real issue for us. But I don’t want something that annoys customers or sends wrong emails.
EZPZ Payment Reminder
Understood. That’s why everything is rule-based. You control minimum due amount, customer balance, grace periods, reminder levels, and you can exclude specific customers or invoices. Nothing goes out unless your rules allow it.
ICON EZ PZ
IT Manager
IT Manager
Is this another external system? We don’t want integrations breaking or extra maintenance.
EZPZ Payment Reminder
No external system at all. This is a native Business Central extension. Same security model, same permissions, same upgrade path.
ICON EZ PZ
FM ICON
Finance Manager
We need first, second, and final reminders. And reminders must stop once payment is received.
EZPZ Payment Reminder
Fully supported. You can configure unlimited reminder levels, and the system automatically stops reminders the moment an invoice is paid.
ICON EZ PZ
IT Manager
IT Manager
What about email tracking and audit? We need visibility for compliance and troubleshooting.
EZPZ Payment Reminder
Every email is logged. You can see when it was sent, to whom, and which invoices were included. Full audit trail, inside Business Central.
ICON EZ PZ
FM ICON
Finance Manager
Customers often say they don’t know which invoice is overdue.
EZPZ Payment Reminder
Each reminder includes overdue invoice PDFs automatically. Clear documentation reduces disputes and speeds up payment.
ICON EZ PZ
IT Manager
IT Manager
How do updates work? We don’t want surprises after Business Central upgrades.
EZPZ Payment Reminder
Updates are automatic and included. The extension is always kept compatible with the latest Business Central versions.
ICON EZ PZ
FM ICON
Finance Manager
Let’s talk cost. I don’t want hidden fees or consulting charges later.
EZPZ Payment Reminder
$180 per year. No setup fees. No onboarding fees. No hidden charges. One month free demo and a 30-day money-back guarantee.
ICON EZ PZ
IT Manager
IT Manager
And support? We don’t want a tool nobody owns.
EZPZ Payment Reminder
Premier support is included. You’re dealing with Business Central specialists, not a generic helpdesk.
ICON EZ PZ
FM ICON
Finance Manager
So basically, we improve collections, reduce manual work, and don’t increase operational risk?
EZPZ Payment Reminder
Exactly. Faster payments, less effort, full control, predictable cost.
ICON EZ PZ
IT Manager
IT Manager
From IT’s side, this looks clean. Native, supported, low maintenance.

The Decision

The finance team gets better cash flow and reduced manual effort.
IT gets a supported, native solution with zero integration headaches.
Management gets predictable costs with immediate ROI.

$180 / Year • No Setup Fees • Free Demo • Money-Back Guarantee
Start 1-Month Free Demo

Key Takeaways

This conversation reveals what really matters when evaluating overdue invoice reminder solutions for Business Central:

For Finance: Control, customization, and customer relationship protection are non-negotiable. The solution must be flexible enough to handle different customer scenarios without risking relationships.

For IT: Native integration, security compliance, automatic updates, and minimal maintenance overhead are essential. External integrations that break during upgrades are deal-breakers.

For Management: Transparent pricing, clear ROI, and risk mitigation through demos and guarantees make the decision easier.

When both departments’ concerns are addressed, the decision becomes straightforward. The right solution doesn’t just solve the immediate problem—it does so without creating new ones.

Ready to Improve Your Cash Flow?

Stop chasing overdue invoices manually. Let EZPZ Payment Reminder handle it automatically within Business Central.

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